With waste in the fashion industry being an increasing concern for both customers and businesses, retail tech start-up Slip reveals that 62% of Brits have considered purchasing second-hand clothing to reduce their carbon footprint. The payment and retailer agnostic app shares that almost seven in 10 (67%) Brits report that they consider the environmental impact of online returns.
The London-based retail app highlights the nation’s growing interest in conscious shopping in its new ‘Returns in the UK’ report. Interestingly, the new findings have also shown that over 82% of Brits underestimate the actual cost of online returns to retailers.
With the COVID-19 pandemic triggering a significant rise in both online shopping and the volume of online returns, convenience remains a key priority for many consumers. Two-thirds (66%) of Brits report that their least favourite thing about the retail returns process is having to travel to a location such as a Post Office to drop off an item. Furthermore, over two-thirds of respondents (66%) would not choose to buy an item online if they had to pay for the return.
The research also revealed that on average a majority of Brits (64%) return products every few months with sizing issues being the most common reason for returns (51%).
Founded in 2021 by Tash Grossman and Eddy Herman, Slip is setting out to innovate and simplify the retail experience with a B2B and B2C proposition that centres on the use of digital receipts to create a more sustainable, omnichannel and frictionless experience. Each year approximately 11.2 billion non-recyclable paper receipts are printed by retailers, however, the Slip app enables partners to opt for a sustainable alternative by providing scannable QR codes to generate unique digital receipts for both customers and staff.
Further insight about the nation’s opinion on product purchases and returns, can be found in the report which will be available from https://www.tryslip.com/returns-in-the-uk. Available to selected UK retailer partners and consumers, Slip will officially launch in autumn 2022.