Teamwork Commerce, a global retail management solution, has today announced its partnership with Endear, the leading retail and eCommerce CRM software company, to provide an in-store clienteling solution to retailers globally. Endear’s all-in-one clienteling tool integrates seamlessly with Teamwork Commerce’s full-scale commerce solution to deliver a retail CRM that is fully equipped with the data retailers need to drive more sales.
Clienteling enables retailers to utilise customer information to create personalised experiences with their customer base. A critical part of the sales experience, clienteling focuses entirely on building relationships with customers and increasing lifetime value through personalization, data, and ultimately, loyalty building.
The Teamwork Commerce and Endear joint solution delivers clienteling on a mobile device, equipping retailers with a flexible in-store clienteling solution with powerful omnichannel capabilities. Together, Teamwork Commerce and Endear will empower retailers with a fully omnichannel mobile retail solution with clienteling capabilities. Users will be able to leverage customer data that spans the physical and digital retail presence, including customer order history and purchase behaviour.
Leigh Sevin, Co-Founder at Endear said: “We are so thrilled to be partnering with Teamwork to offer a smarter, more personalised solution for retailers to build lucrative relationships with their customers. Clienteling is something that every store should leverage as a strategy for growth and customer retention, and now with our partnership, they can”.
Amber Hovious, VP of Partnerships at Teamwork Commerce, said: “Teamwork Commerce’s mobile POS solution combined with Endear’s clienteling platform provides a way for brick-and-mortar retailers to stay ahead of the competition. This partnership will allow retailers to excite their customers with personalised messaging and data-driven product recommendations that enrich their shopping experience.”